We’re happy to announce that our newest client and partner is Joy Creative Shop, a high-end personalized stationery shop with artisan paper goods.

Joy Creative Shop, owned and operated by Steph Weibrig, is the ultimate shop for list-lovers, gratitude expressions, and keepsake-worthy gift sets. In addition to stationary, Joy Creative Shop creates beautiful notepads, greeting cards, wedding invitations, and gift wrap. 

Their artwork uses pops of color, excellent orientation, clean lines, and fun fonts to elevate gifting, greetings, and giving for their customers. If you’re a teacher, newly engaged, or a supportive parent looking for quality stationery, Joy Creative Shop is your new favorite store.

Our team will manage paid media and email marketing for Joy Creative Shop to delight their new and existing customers by introducing new products and building lifetime value. Brook Llewyen Shepard, Mason Interactive Founder/CEO, notes that “Joy Creative Shop has a real superpower – superb product, outstanding creative, and the ability to spread joy! We’re happy to have them on the Mason team.”

Are you ready to launch new product lines to the market? How can we help you build customer relationships with email marketing? Contact us today for a free consultation!

To learn more about Joy Creative Shop, click here. 

A student enrollment journey is a combination of online and offline touch points. Yet, many higher education marketers track only online marketing activities and therefore miss important information about the quality and value of the leads. To tackle this common issue, we hosted a webinar together with Google to discuss smarter data integration tactics.

Webinar hosts Stephanie Chan, Agency Development Manager at Google, and Adrian Padron, Director of Media at Mason Interactive, explored Google’s Offline Conversion Tracking as an advanced solution for education marketing professionals who want to increase efficiency and profitability.

Continue reading for the webinar highlights and more information about Offline Conversion Tracking. 

2021 Higher Education Trends

Student enrollment journey is expanding 

The changes inflicted by the 2020 pandemic influenced institutional consolidations, budget freezes, and an increase in demand for online education. Effectively, the environment is moving quickly and ferociously towards new and diverse student enrollment journeys. 

“While other crises reshaped the future, Covid-19 is just making the future happen faster…”

Scott Gallaway, NYU Professor

Now that budget freezes are warming back up, colleges and universities use integrated marketing strategies to drive more, and higher quality leads to their admissions teams. Today, prospective students may enter the lead flow after searching for a specific degree program on Google, seeing an ad while streaming a video, or word-of-mouth referrals. 

The demand for online education continues to grow

Online education degrees and programs experienced an almost overnight growth spurt in 2020. Stephanie shared results from Google’s recent study that showed a shift in demand for online education happened promptly in January 2020. Why? The P-a-n-d-e-m-i-c, of course! More schools created online learning spaces for high school students and postgraduate adult learners who consider online education a “must-have” when deciding where to apply.

Gone are the days when students opted for legacy or local schools only. “Online education provides prospective students with the flexibility of learning from home or while sustaining other responsibilities, Stephanie said, “approximately 42% of prospective students consider at least one other school when evaluating their options.”

Since digital education is rising in K-12, higher EDU’s should expect this trend to continue as online culture expands into early academic careers. So, let’s take a closer look at prospective students before they apply to your school. By knowing your student lead-to-enrollment journey, you’ll attract more valuable leads. 

Refining the Application to Enrollment Journey

Here’s an assignment: Ask your marketing team, “How much visibility do we have on our student enrollment journey?” If you’re not sure or have little visibility, here are some preliminary discussion questions to gain more perspective on your lead-to-enrollment journey.

How do students most likely find your school?

It’s no surprise that the internet significantly boosts campus discovery through social media and search platforms. During the webinar, Stephanie shared data from GlobalWebIndex (GWI2020 Report) stating that “52% of prospective students leverage search engines during their [college] research journey.”

Here are some primary higher education lead generation tactics:

  • Online search engines, like Google and YouTube
  • Social media, including Facebook, LinkedIn, and Twitter
  • Word-of-mouth from current or past students and staff
  • Top-of-mind from local awareness

What happens to new leads?

It’s increasingly common for schools to use CRM software like Hubspot and Salesforce to integrate their prospective student data with their marketing campaigns. Once a student submits an inquiry form, their information loads into the CRM as a ‘Prospective Student.’ Then, an admissions counselor or recruiter contacts them and gathers additional details.

After advising, the staff member provides the prospect with resources for applying to their program of interest and helps throughout the application process. A conversion happens when the student completes enrollment and becomes a ‘Current Student’ in the college’s CRM. 

Attracting and Tracking High-Quality Leads for Higher Education

Why do high-quality leads matter so much in higher education today? Because reaching enrollment goals and retaining students relies on getting the right students at the right time in their academic growth. Focus on attracting high-quality students for an efficient and profitable enrollment process that benefits both students and the institution. 

Attracting high-quality leads 

The best answer to “how to attract high-quality leads” is “use an omnichannel marketing approach”. Most colleges find success through an integrated marketing plan which includes a tailored, omnichannel digital advertising strategy. 

To create a digital advertising strategy, a) perform a competitive analysis b) and gather information about prospective student and family psychographic and demographic qualities. To meet your goals, you might need to make an initial investment (so it’s best to work with an experienced education marketing partner who understands your needs). 

Attract High-qualoty leads with offline conversion tracking
Source: Google, and BCG, Responsible Marketing with First Party Data, May 2020

Bridge the gap between online and offline attribution

Obtaining and managing prospective student lead data helps you identify and invest in your school’s top-performing lead generation tactics. Be on the lookout for gaps in your data! In particular, the gap between offline and online conversions. 

What are online and offline conversions?

Online conversions happen when students visit a landing page, submit an inquiry, or apply online. The lead source tracking occurs through APIs and pixels. Offline conversions occur via email, over the phone, or in person. The lead source is relatively unknown unless integrated with other data sets. 

So, how do you track the lead source for offline conversions? And, how do you know which online actions influenced your offline conversions?

The benefits of Google Offline Conversion Tracking

Luckily, cutting-edge advertising platforms like Google create solutions for integrating data sources. Google provides Offline Conversion Tracking (OCT) through their Google Adwords Platform. Using a GCLID (a privacy-friendly user identification code) to cross-analyze data uploaded from your college CRM, Google allows you to integrate online conversions with offline conversions. 

“We’ve found that integrating multiple sources of customer data into the application to enrollment journey has resulted in 20% efficiency gains.”

Stephanie Chan, Google

Here are some benefits of Google’s Offline Conversion Tracking:

  • You’ll be able to make better decisions about driving better leads with integrated data
  • You’ll get a better understanding of your ROI
  • More cost-efficient bidding due to a better info feed for AI/Smart campaigns

To enjoy the full benefits of Offline Conversion Tracking it’s important to involve your digital advertising agency, Web Developer, CRM Manager, and Google Ads Admin. Together, they can create an Offline Conversion Tracking strategy and process for set-up, website and CRM modifications, and data uploads. 

Working with an Agency for Offline Conversion Tracking (OCT)

If you want more information about Offline Conversion Tracking for your college or university, contact Mason Interactive for a discovery session with our welleducated, Google Adwords Certified team. 

We are excited to announce that we recently started working with clean beauty, lifestyle brand Emilie Heathe. #WHEREBEAUTYMEETSART

Founder Emily H. Rudman worked as a makeup artist and hair stylist alongside the likes of MAC, AVON, and Bobbi Brown before launching her own brand. “What I found on shelves were either products that worked well but were made with subpar ingredients, or “clean” products that didn’t perform or last.”

As an advocate for Asian American business owners, the Asian community, and a powerful voice for change in support of the #StopAsianHate movement, Emily celebrates her Korean roots by paying homage to the ingredients that are grounded in heritage. 

The focus of this exciting D2C partnership is to build a long-term digital marketing strategy that will drive brand awareness and increased eCommerce sales. Mason’s Paid Media team will be responsible for managing a full-funnel digital strategy across Emilie Heathe’s  growing line of products, emphasizing creative and performance insights.

Contact us to schedule a free consultation with our digital experts, and take the first step on your journey. 

Fun Fact: Emilie Heathe nail artist products contain bamboo, with its anti-inflammatory, strengthening, and soothing properties, Rice, rich in antioxidants, minerals, and B and E vitamins, and Sea Buckthorn, known as the “holy fruit of the Himalayas” and used for generations in Asia for everything from medicine to skin protectant. Learn more, here. 

YouTube advertising is a powerful channel for an A+ integrated higher education marketing strategy. 2 in 3 prospective college students use YouTube to learn skills, discover new things, and find relevant information.

In this article we listed the top five tactics higher ed marketers must know when advertising their college or university programs on YouTube. These are the steps you need for campaigns voted as “most likely to succeed” in their class. 

5 Must-Know YouTube Ads Tactics to Reach Prospective Students

1. Use YouTube SEO and paid YouTube advertising 

What can you do to drive organic traffic to your YouTube channel, where you host your campus’s video content? Many colleges have a YouTube channel with valuable content for students about their campuses, courses, and culture. Since 3 in 4 prospective students go to YouTube while evaluating schools, you’ll need to use organic tactics to help them find your YouTube channel. Implement these best practices to improve your YouTube SEO:

  • Do keyword research on Google
  • Look at other relevant videos similar to yours
  • Optimize your titles, descriptions, tags, and thumbnails
  • Optimize your video transcripts 

Above steps will help you build a strong foundation for YouTube SEO. If you are unsure how to conduct a thorough keyword research or activate optimization techniques, book a free consultation with us. Our strategy team can help you get on the right path. 

2. Use emotional appeals for video ads but share informative channel content

When creating your video ads, focus on generating an emotional response from viewers. Your video ads are 15-30 seconds long in general, so you won’t be able to share tons of information. Thus, you’ll want to capture the viewer’s attention using videos that make them feel inspired or motivated to learn more about your college

First, decide on your ad’s goal. What do you want the target audience to do after seeing your video? Then, determine the emotion that inspires that action. For example, suppose I want prospects to fill out a lead form in my TrueView for Action campaign to learn more about enrolling in my university’s computer science program. In that case, my video ad might include a young person receiving an award from NASA for the programming skills they learned at my university. 

On your school’s YouTube channel, your video content should be informative and compelling to retain your viewer’s attention as long as possible. It will be easy to identify which types of videos your audience like most. Popular and well-performing videos will have higher click-through rates, more views, and extended view times. 

3. Map out the student enrollment journey

With a beautiful video ad and quality ad copy, you’ll be collecting clicks, views, and lead forms in no time. But have you considered what happens after capturing a new lead? How will you nurture the lead and guide them towards enrolling next semester? Map out a student enrollment journey for each campaign, including all that happens before and after seeing your video ad. 

Journey mapping is an exercise to get you thinking “big picture” and reducing your lead generation and nurturing process gaps. Here is an example of a student’s journey to enrollment to help you map out crucial checkpoints:

  • Zoey recently became an RN! She’s hoping to find a flexible RN-to-BSN program that advances her career. 
  • After searching for RN-to-BSN programs on Google, Zoey visits your school’s website (Awareness) but leaves and continues exploring options.
  • Zoey goes to TopBSNColleges.com and sees a display advertisement (Retargeting) for your school. The ad is relevant to her, and she recalls your school’s website from earlier. She adds your school to her mental list of possibilities (Consideration).
  • Zoey uses YouTube every day and decides to look up “tips for new nurses” on YouTube. Thanks to your SEO strategy (Intent), one of your videos shows up in the results, but she chooses to watch a video created by her favorite personality. 
  • While watching the video, she sees your TrueView for Action ad and fills out the lead form (Action) with her First Name, Last Name, Email Address, and Program of Interest. 
  • Zoey’s lead form goes to your database, and an enrollment specialist emails her within a couple of hours to set up an appointment (Lead Nurturing). 
  • Zoey learns more about your program, tuition, and benefits during her appointment and decides to enroll in your upcoming semester (Success!).

In this example, we used a TrueView for Action ad, which allows you to embed a lead form within your advertisement. Depending on your campaign format, you might need a landing page linked to your ad. Andrew Wombles, an Associate Director of Media at Mason Interactive, suggests using short, concise forms on landing pages. Ideally, limit your lead generation form to 3-5 questions and input fields that only capture the information you need to follow-up with a potential student. 

“With Youtube being the 2nd largest search engine in the world, this platform is a great way to reach users across multiple devices and is an amazing platform to leverage upper-funnel branding and efficient remarketing campaigns to drive leads.” 

Andrew Wombles, Associate Director of Media and Higher Education marketing expert at Mason Interactive
Enrollment funnel comes in handy when mapping out the student journey.

4. Choose the right YouTube solution for your objectives

YouTube provides full-funnel solutions for your marketing objectives. But, associating the right solution with your campaign makes it a real lead magnet. What goals and objectives can you achieve on YouTube? The three marketing objectives for a YouTube campaign are to 1) maximize reach and awareness, 2) build consideration and interest, and 3) drive online action and sales. 

Once you’ve selected the marketing goal you want to achieve using YouTube, you’ll be able to decide what advertising solution matches your objectives. Here’s a quick visual to help you:

Marketing ObjectiveYouTube Solution
Maximize reach & awarenessMasthead
TrueView for reach
Bumper ads
YT Select: Nonskip ads 15/20
Build consideration & interestTrueView discovery
TrueView in-stream
Drive online action & salesTrueView for Action (for website actions and lead generation)
Standard Display ads

YouTube Solutions Overview

YouTube Masthead: A digital billboard placed on YouTube’s homepage for about 24 hours.

TrueView for Reach: Skippable, in-stream (video plays while someone is watching content) video ads with an open time-limit.

Bumper ads: non-skippable ads no more than 6 seconds long shown at the beginning or end of a video. These work best for mobile device users and in coordination with TrueView ads. 

YouTube Select (non-skip ads 15/20 sec): non-skippable ads no more than 15-20 seconds long show at the beginning of a video in which messaging and relevancy are extremely important. 

TrueView Discovery: Clickable thumbnail ads and text which run on YouTube search results, watch pages, and mobile apps which lead users to your channel or video ad.

TrueView In-stream: Video ads that are skippable after 5-seconds that may be delivered on YouTube or across the Google Display Network.

TrueView for Action: Video ads with powerful action-driving capabilities, including CTA buttons, headlines, banners, site links, and lead forms.

Standard Display ads: 300 x 250 display ads which appear everywhere in YouTube.

5. Measure your campaigns in the right way

Every college should know how to measure the impact of their YouTube ad campaigns. Why? Because if you use the wrong performance indicators, you won’t have the best understanding of your data to drive future decisions. When measuring campaign performance, make sure you consider the right metrics for your campaign objectives and solutions. Here is an extension of my previous visual to guide you:

Marketing ObjectiveYouTube SolutionMeasurements
Maximize reach & awarenessMasthead
TrueView for reach
Bumper ads
YT Select: Nonskip ads 15/20
Impressions
Frequency
Reach/Unique Reach
Awareness lift*
Ad recall lift*
Brand Interest* 
* N/A for Masthead
Build consideration & interestTrueView discovery
TrueView in-stream
Views
Website visits
Consideration lift*
Purchase Intent lift*
*N/A for TrueView Discovery
Drive online action & salesTrueView for Action (for website actions and lead generation)
Standard Display ads
Website conversions
Micro conversions
View-through conversions

Working with a YouTube Advertising agency for Higher Education Marketing

Mason Interactive is a performance marketing agency for higher education providing digital strategies across multiple channels, including YouTube. If you are looking to partner with an agency to maximize reach, build interest, or drive online leads for your school, schedule your free analysis consultation with our team of strategists to get started.

We are thrilled to announce a new partnership with OTIS Dental, an emerging brand in the dental and oral care space. 

Backed by 10 years of experience in the dental industry, OTIS is on a mission to make dental care convenient, affordable, and eco-friendly. Thanks to their at-home Impression Kits, you can skip the office visits and get dentist-quality oral care products at a fraction of the cost.

Founder and CEO, Andrew Lee, (RDH MBA) worked as a registered dental hygienist before shifting his focus to OTIS, where his passion for advocating for the value of quality patient care and dental products launched a new milestone in his career. 

The focus of this exciting direct-to-consumer partnership is to build a long-term digital marketing strategy that will drive brand awareness and increased eCommerce sales. Mason’s cross-channel strategy teams will be responsible for managing Paid Media and Email channels, across OTIS Dental’s line of products, with an emphasis on loyalty and subscription. 

Contact us to schedule a free consultation with our digital experts, and take the first step on your journey. 

Fun fact: With OTIS you pay 70% less than what you’d pay at the dentist for the same quality dental products. OTIS ships custom night guards and whitening products directly to you, so you never have to visit your dentist to get one. 

Learn more about OTIS Dental, here.

Over-The-Top (OTT) advertising is the new buzz word in the marketing industry. In the past year, we’ve seen a significant shift from Linear TV to Streaming TV. With 80% of U.S. households already subscribed to a streaming service, cord cutting hits record in 2020.

Increased popularity of Streaming TV sets the stage for OTT advertising. OTT, backed with smart targeting and measurement capabilities, is the most effective channel to reach large audiences on big screens.

Mason Interactive partnered with America’s #1 TV streaming platform, Roku, to host a webinar on Streaming TV and OTT advertising. Webinar hosts Chris LaHaise, Roku, and Adrian Padron, Mason Interactive, shared OTT advertising tips, tactics and best practices. 

Watch the OTT advertising webinar replay here, or continue reading for webinar highlights. You’ll learn what OTT advertising really means, and how you can use Roku to build full-funnel, cross-device advertising campaigns.

What is OTT?

So, what exactly is OTT and why has it become so popular? OTT stands for “over the top” which is video content served to viewers from the internet instead of through cable, or broadcast – on any device. Examples of such platforms are Netflix, Prime Video, and Hulu. Also, you may have heard the term “Streaming TV” which refers to smart TVs, like Roku, Fire TV, or gaming devices like Playstation, that are connected to a television and have internet connection. 

Today’s consumer wants more control over what they watch and when they watch it, and as a result, the industry has seen a shift from Linear TV to OTT and Streaming TV. This type of consumer is called a “cord cutter”.

On the webinar Chris shared the latest Streaming TV statistics: “Within the past year, streaming has grown at a faster rate when people stay indoors. In fact, Streaming TV is growing three times faster than Linear TV”.

How OTT advertising works?

Advertising on traditional Linear TV is based on finding content that you think makes most sense to your target audience. For example, if your target consumer is a sports fan, you may buy ad placements during a football game. If you’re looking for a bespoke audience, it can become more difficult to reach the right audience with Linear TV.

With OTT advertising, ad placements are based on viewership. Advertisers can reach users wherever they are, not just where they might be. Thanks to smart targeting and audience insights, campaigns are more effective and deliver better return on advertising spend. 

Now that we’ve compared OTT advertising to advertising on Linear TV, let’s look at how streaming dominates consumer behavior across digital channels. An average consumer spends 53 minutes on social, 11 minutes on search, 43 minutes on shopping, and 99 minutes on streaming platforms every day (eMarketer). 

Streaming is a huge opportunity for advertisers

Why advertise with Roku

With 50M+ active accounts, Roku is America’s #1 TV Streaming platform. It has the highest OTT market share leaving behind competitors like Fire TV, Chromecast, and Apple TV. Roku’s Audience Network consists of over 100 premium channels, and it also has its own channel, Roku Channel. 

To give you a full view of the opportunity, let’s dive into a few commonly asked questions about OTT advertising and Roku. 

How do I advertise on Roku?

Roku’s self-serve OneView Ad Platform is one of the biggest perks of advertising on Roku. Thanks to its incremental reach, you can reach 4 out of 5 homes in America with OneView. And you’re not limited by any one media type or device. Through the platform you’ll be able to manage your entire campaign all in one place, and run video, display, banner, and audio campaigns on any ad platform. 

Advertisers have access to instant forecasting and insights before,
 during, and after 
a campaign. You can monitor insights such as site visits, location attribution, audience insights, and you can even see inventory recommendations. 

How Roku gathers consumer insights?

The advertising industry is rapidly moving towards a privacy-first, cookie-less environment where access to third party data will be limited. First party data will become the golden ticket needed to continue effective advertising efforts. When advertising on Roku, everything is centered around Roku’s first party data that lives on the platform itself. Roku’s streamer profile data has the information on who the user is, how they behave, and what they watch. Advertisers can expand targeting by leveraging third party data sets for additional reach, all in OneView platform. 

“Roku profile data combined with third party data sets expands what’s possible, giving you the opportunity to do as much as you can all in one place”, Chris shares. 

Moreover, Roku is the operating system for one in three new smart TVs in America. This means that these smart TVs have Roku software already built in. Leveraging the software, Roku can read the screen to understand what the user is watching not only on the Roku app, but also on Linear TV. 

Can I use OTT advertising for a full-funnel approach? 

Today’s customer journey has multiple touch points on various devices, beyond the TV screen. Picture Matt who is watching his favorite show on his living room couch. An ad for your brand shows up on the TV screen and caughts Matt’s interest. The next day on his commute to work, Matt sees your brand’s banner ad on his mobile device. Later that day, Matt is in the office and visits your website on his laptop to make a purchase. 

A full-funnel strategy enables a seamless customer journey just like Matt’s. With Roku and OTT advertising, advertisers can reach their audience across devices, and best of all, advertisers can measure and track the entire journey from awareness to purchase.

What if the user has an ad-free subscription?

OneView platform has a range of unique targeting options that allows you to build your ideal audience. We already discussed the power of Roku’s first party data, and how that combined with third party data gives you more effective targeting opportunities.

Roku’s unique targeting options allows you to reach your audience even if they’re using ad-free subscriptions. Your target user may prefer to watch their favorite shows on Netflix without an ad in sight. Subscriptions like Netflix or Hulu, where consumers pay a flat monthly rate to consume content, are called SVODs (subscription video on demand). Within Roku, advertisers can add SVOD users into a target group and reach them through mobile and desktop campaigns.

Roku Streaming Guide is an example of OTT advertising

Advertisers can use Roku’s streaming guide to get in front of users who don’t watch ad-supported content but use Roku’s streaming device to watch Netflix.

Can I find out who sees my competitor’s ads?

OneView platform allows you to find households that have recently seen your competitor’s ads on Streaming TV or Linear TV. Tap into the opportunity to expand your market share and ensure consumers won’t only hear from your competitor, but from you as well. 

How to get started with Roku advertising

Are you ready to join other marketers on the new wave of advertising? Partnering with Mason Interactive on your OTT advertising campaigns, you enjoy a low barrier to entry without minimum ad spend requirements. Schedule a free consultation with our OTT advertising experts to build a customized solution. During the consultation we will look at your unique needs, your Roku audience size, and run a go-to-market test for your brand.